Meet accidents with grace.
Accidents happen unexpectedly - it's their very nature. Meeting something unexpected can cause us to be anxious. It can make us respond in ways that aren't gracious. It's understandable to be shaken if you are in an accident in a vehicle, and when we are shaken we don't necessarily think well before we speak. But there are those other accidents such as the one we had happen last week: When the solar panels were put on our roof, a foot ended up coming through the plaster in the hallway. It's an accident. It was apologised for and is in the process of being fixed. People already feel bad in these kinds of situations. There is no reason for us not to be gracious and to let them know that we don't lay blame. After all, it's just a ceiling, and no-one was hurt.